Our client is an American multinational Biopharmaceutical company headquartered in California and it’s one of the world’s largest independent biotechnology companies.
MResult was brought in to help them build an application to manage their vendors performance.
Our client has many Functional Service Providers (FSPs) across different categories that are involved in different roles in the conduct of clinical trials. With such a large strength of FSPs and associated Service Level Agreements (SLAs) that need to be monitored, the tracking of vendor performance was becoming laborious. When the client started the Vendor Governance initiative there were only a few vendors and monitoring SLAs through an Excel sheet was manageable. However, as the number of FSPs grew there came a need to see these performance metrics together with other metrics, such as enrollment and activation and data management metrics which was coming from other enterprise systems.
MResult analyzed the users’ needs and created a secure Web application with RBAC (Role Based Access Control) that requires user level access to the application where FSPs can enter the data using ASP.Net MVC as front end and MS SQL as database. This application will be used by all the FSPs associated with these users, where we have applied various validation rules based on business scenarios. Also, the web-based portal has audit trials to ensure that the data is reliable and audit/inspection ready. We have also integrated this data with data from the client’s other enterprise wide systems including the clinical trial management system and the electronic data capture system for a more holistic vendor performance analysis.
As a result of business rules being implemented at the source, there was a huge improvement in the quality of the data that was coming in as was evident from the reduction in the back and forth communication between the client and the FSPs. The journey started with Site Management Vendors but now every FSP category has a portal for the efficient collection and monitoring of oversight metrics.
- Faster Decision Making based on data
- Audit/Inspection Ready System
- Better Quality Oversight by Client to FSPs