Our client is a FORTUNE 500 pharmaceutical corporation headquartered in New York City that spans across multiple global locations and divisions, develops and produces medicines and vaccines for a wide range of medical disciplines, including immunology, oncology, cardiology, endocrinology, and neurology.
The IT team is constantly inundated with requests for new projects spanning multiple departments, locations and technologies. Each new project requires a formal request submission along with a cost estimation for the project.
In order to get an estimate for a project, the business unit requesting the solution must answer a certain set of questions that can then be used to arrive at an approximate project cost.
This process consumed an enormous amount of time from the IT department. The projects need be registered successfully and in time to meet respective department budget timelines.
MResult was brought in to help the client build a solution on an in house chatbot platform that could automate the process of collecting the necessary inputs to the project cost estimator from the business unit.
The chatbot is available on the IT website allowing anyone with credentialed access get an estimate for a project idea. The chatbot is a hybrid chatbot with the required answers either being a free form text input or a guided answer selection. At the end of the interaction, the user is emailed a cost estimate directly.
The automation of the cost estimation process has allowed the IT department access to cost estimation 24/7. Registration of new critical projects has increased while removing the load dedicated to ensuring that cost estimation is done for each project. The IT department can spend time on IT solutions and the time from estimate to implement is sped up.
- Reduced time spent by IT department on cost estimation
- 24/7 access to project cost estimation
- Improved End User Satisfaction