Our client is a fortune 500 pharmaceutical corporation headquartered in New York City that spans across multiple global locations and divisions, develops and produces medicines and vaccines for a wide range of medical disciplines, including immunology, oncology, cardiology, endocrinology, and neurology. MResult was brought in to help them utilize a proprietary chatbot platform to deliver a solution for their IT department.
The grand scale of the organization makes it difficult for the IT team to easily keep track of server meta information such as region, code, and configuration. Prior to MResult’s solution, the methodology used had a dedicated site where users select from a multitude of dropdowns in order to drill down to the server they are looking for. Not only did this mean that users had to remember a variety of information for each server they were interested in, but if they wanted information of some other server, they had to manually cull though the information.
MResult utilized the clients in-house Chatbot Platform to build a chatbot that could provide server details based on any type of server information provided by the end user. The server data is stored in a database that is regularly updated with the latest information, and the chatbot can automatically pull this data when required. Users can search for individual servers, servers in a geographical location, and by server owners directly in the chat window. The bot then provides the information directly via the chat, or if there is a lot of information, it can be sent it directly to the user’s email account.
Since the chatbot has all the server information, it can help the user find the correct server information faster by allowing them to begin their search from any dimension instead of having to follow a set path dramatically improving the user experience. This simplified flow for the end users resulted in more reports, deployments, and audits. It now has accurate data thus ensuring overall time savings for these activities.
- Improved speed to locate server information
- Improved UX user experience
- Accurate data